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Assisting Disabled Customers

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Introduction, statistics and overall customer service tips.
Learn through micro-training modules that allow you to progress at your convenience.
Appropriate terminology, Specific hints and tips for customers with sensory loss
Specific hints and tips for assisting customers with conditions affecting speech, mobility and visible difference
Specific hints and tips for assisting customers with learning disabilities, learning difficulties, Autism and Mental Health. There is also a section on reasonable adjustments

Course Content

Introduction, statistics and overall customer service tips
Welcome to the first module of Assisting Disabled customers that will assist you to become disability confident and provide a better quality of service that keeps customers coming back for more. Great customer service for disabled people can make a huge difference.

Assisting Disabled Customers Module 1
12:31
Module 1 Quiz

Appropriate terminology, Specific hints and tips for customers with sensory loss
Welcome to module 2 of Assisting Disabled customers. This module provides support for appropriate terminology and specific hints and tips for customers with sensory loss.

Specific hints and tips for assisting customers with conditions affecting speech, mobility and visible difference
Welcome to module 3 of Assisting Disabled customers. This ten-minute video is followed by a short quiz.

Specific hints and tips for assisting customers with learning disabilities, learning difficulties, Autism and Mental Health.
Welcome to module 4 of assisting disabled customers. Some of your customers will have impairments that are not easily recognised and it might not be immediately obvious that they need your help and attention. Some people may have a learning disability or difficulty, and some may have mental health issues. It will be reassuring and helpful to be patient and ask how you can help them.

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